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  • Shipping Policy

Shipping Policy

1、Payments and Pricing

Payment Methods

We accept all major credit cards, Visa Debit, Apple Pay, Google Pay, PayPal and Shop Pay, Cheque, and Wire Transfer.

Sales Tax

Sales taxes on your purchase are calculated based on state regulations for the shipping address you provide in your order. We welcome orders of all kinds, including tax-exempt organizations or individuals. Please contact us before you place your order to ensure we can verify your proof of tax-exempt status for the address where your product(s) are being shipped.  

Promotions

*Discounts applicable on select regular priced items only and cannot be combined with any other offers or discounts. 

Issues with Credit Cards

We’re sorry your experiencing credit card issues, do us a favor by double-checking all the information you provided is correct. If everything seems correct, call your credit card issuer or your payment service’s customer service line for more help. We do not store credit card information on our website. All payment processing is done through a licensed third party. Refer to our Privacy Policy for more information on compliance.

Billing Addresses and Account Verification

Your billing address must match the address you have on file with your payment provider. This helps reduce the chance of delays or orders not going through. Please contact your credit card company for information on the current address on file in case you are unsure.

2、Orders & Shipping 

Shipping Options

Only European countries can purchase, other regions do not send.

The sending time will be before 13:00 Dutch time (GMT+1) and will be sent on the same day, via DPD or DHL. Other times will be on the next working day.

The transportation time is approximately 1-5 business days.

Based on your location, expedited and express shipping options may be available. Unfortunately, once shipped, the delivery time of all parcels is out of our control and we cannot guarantee dates provided.

Shipping Method

Shipping Time

European Customer Standard Shipping

1-5 business days


Our team works hard to process orders the same day if received by 13:00 Dutch time before, or the following business day if received after 13:00 Dutch time. Processing and delivery times do not include weekends or holidays. Once your order has shipped you will receive a shipping confirmation email that will include your tracking number.


Order Confirmation

You will receive an order confirmation email within an hour of placing your order with your estimated Delivery Date, guaranteed Ships By date, and list of all items. If you have questions about your delivery dates or would like to change shipping details, contact us and we’d be delighted to help!

Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a confirmation email with your estimated Delivery Date, tracking information, carrier name, and your order contents.

Order Billing

The payment method provided is charged at the time the order is placed.

Cancelling Orders

Mistakes happen, minds change. Cancel your order before it ships by contacting the Customer Experience Support email us at info@airgoo.com

Please Note:  If your order has already been delivered, no worries! Refer to our Returns & Refunds section for more details on this. 

Exchanges

Within 20 days of receiving your product(s), you can choose to exchange your product(s) if they are defective or damaged upon delivery at no additional cost to you. To exchange your products, please contact us and we will provide you with a pre-paid shipping label. Once the item is confirmed in transit to our warehouse, your new item will be shipped.

 

 

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Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: +31(0)591745170

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

info@airgoo.com   
sales@airgoo.com 

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on AIRGOO within 20 days of the delivery date.

We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.

  1. Returns and Refunds
    If you are not satisfied with the item you received, you may initiate a return request within 14 days of the item’s arrival. All return requests are subject to evaluation and our friendly customer service will be happy to guide you.

Received goods can be exchanged or returned in the following cases:

  • The product is defective or damaged: the company is willing to replace the new product for the customer.
  • The product does not match the description on the store website: to be considered by the company.
  • Wrong product received: The company is willing to replace the new product for the customer.

Products that do not support exchanges or returns：

  • Items that have been modified or repaired prior to replacement or return.
  • Used or disassembled products.
  • Items that are missing important parts or accessories, such as price tags and packaging, or defective items.
  • Products purchased more than 14 days from the date of purchase on the store website
  • In the absence of evidence (order list/payment invoice)
  • Products that have been scratched, damaged or soiled due to customer actions.
  • Specials, freebies, and conditional non-returnable event items

If the company finds that the returned product does not meet the above conditions, the company will not be able to refund you.

*We do not offer free return shipping, *

If the reason for the return is not caused by the company’s error, the customer will be responsible for the return cost of the item, and the company must charge the customer for the actual shipping cost of the return.
Your returned product will be inspected by the company within 3 business days from the date of return.

  1. Return address
    Airgoo Pneumatic BV, Phileas Foggstraat 28 - Loods 3, 7825 AK, Emmen (NL)，+31 (0) 591 745 170

Important things to note when returning/exchanging

  • – The product is in good condition and eligible for exchange or return.
  • – If you want to exchange or return a product after purchasing, there must be evidence of return or exchange.
  • Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
  • Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-AIRGOO
  • If you receive a damaged/defective item, please contact AIRGOOCustomer Service within 24 hours of receipt.

How to change the product?
Please contact our Customer Service on +31 (0) 591 745 170 or at info@airgoo.com. Provide your order number and payment record,our customer service will guide you to complete the return.Our customer service is available Monday-Friday 9:00am – 6:00pm.

How will I get my refund？
Your request will be processed within 3 business days after we receive your return. The refund will be issued to your original payment account as per your request and it may take up to 7-10 additional business days.
Note: If the return is caused by human reasons,the original shipping fee and shipping guarantee are non-refundable.

You are not responsible for the shipping cost in the following cases:

  • The product received damage during shipping
  • Items cannot be delivered due to force majeure
  • Returns and refunds due to wrong product delivery

 

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