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FAQ

There is no paint coming out of my airbrush

The needle could be wrongly tightened in the airbrush, please try the following: https://www.youtube.com/watch?v=D9h_zTNF12Y
There could be a problem with the nozzle, please try the following: https://youtu.be/VbM5dCYvbKg
Troubleshoot: https://www.youtube.com/watch?v=-uU42yToQX0
In case the airbrush is cleaned well, and the suggestions above don't work either, feel free to contact us.

Air is leaking out of my compressor AS-196

There could be some dirty residue inside the compressor, please try the following:
(make sure there is no more pressure on the compressor before you do this)
https://www.youtube.com/watch?v=wZ9K3DwCY9c
https://www.youtube.com/watch?v=HV12-XuhKeM
Because this is more of an act of cleaning and not or repair, this will not impact your warranty.
If this solution doesn't work feel free to contact us.

How to exchange the pressure switch on the compressor

https://www.youtube.com/watch?v=IPdqDeK49Kk
The pressure switch is for sale on our website.

My nozzle broke and a piece of thread is stuck inside the airbrush.

The steps to remove the thread are as follows.
Stap 1: Take the needle out of the airbrush
Stap 2: Push the needle into the mouth of the airbrush and against the broken nozzle, press slightly
Stap 3: Turn counter clock-wise, you should be able to take the nozzle out easily now.

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Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: +31(0)591745170

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

info@airgoo.com   
sales@airgoo.com 

SHIPPING

Free shippingdelivery all orders of $49 or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on AIRGOO within 20 days of the delivery date.

We hope you love what you’ve ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy.

  1. Returns and Refunds
    If you are not satisfied with the item you received, you may initiate a return request within 14 days of the item’s arrival. All return requests are subject to evaluation and our friendly customer service will be happy to guide you.

Received goods can be exchanged or returned in the following cases:

  • The product is defective or damaged: the company is willing to replace the new product for the customer.
  • The product does not match the description on the store website: to be considered by the company.
  • Wrong product received: The company is willing to replace the new product for the customer.

Products that do not support exchanges or returns：

  • Items that have been modified or repaired prior to replacement or return.
  • Used or disassembled products.
  • Items that are missing important parts or accessories, such as price tags and packaging, or defective items.
  • Products purchased more than 14 days from the date of purchase on the store website
  • In the absence of evidence (order list/payment invoice)
  • Products that have been scratched, damaged or soiled due to customer actions.
  • Specials, freebies, and conditional non-returnable event items

If the company finds that the returned product does not meet the above conditions, the company will not be able to refund you.

*We do not offer free return shipping, *

If the reason for the return is not caused by the company’s error, the customer will be responsible for the return cost of the item, and the company must charge the customer for the actual shipping cost of the return.
Your returned product will be inspected by the company within 3 business days from the date of return.

  1. Return address
    Airgoo Pneumatic BV, Phileas Foggstraat 28 - Loods 3, 7825 AK, Emmen (NL)，+31 (0) 591 745 170

Important things to note when returning/exchanging

  • – The product is in good condition and eligible for exchange or return.
  • – If you want to exchange or return a product after purchasing, there must be evidence of return or exchange.
  • Please do not send your return to the address on your package. This is not the return address and will affect processing your return.
  • Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-AIRGOO
  • If you receive a damaged/defective item, please contact AIRGOOCustomer Service within 24 hours of receipt.

How to change the product?
Please contact our Customer Service on +31 (0) 591 745 170 or at info@airgoo.com. Provide your order number and payment record,our customer service will guide you to complete the return.Our customer service is available Monday-Friday 9:00am – 6:00pm.

How will I get my refund？
Your request will be processed within 3 business days after we receive your return. The refund will be issued to your original payment account as per your request and it may take up to 7-10 additional business days.
Note: If the return is caused by human reasons,the original shipping fee and shipping guarantee are non-refundable.

You are not responsible for the shipping cost in the following cases:

  • The product received damage during shipping
  • Items cannot be delivered due to force majeure
  • Returns and refunds due to wrong product delivery

 

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